The Neato D7 Botvac is a work horse, keeping the house clean each day without lifting a finger. Well, until one day, they dropped off the wifi and would not show the pairing mode wi-fi to reconnect them. This post covers how to fix Neato D7 Botvac pairing mode Wi-fi not visible. In a rush, jump to the solution.
The Problem: Neato D7 Wi-fi Not Showing
Your Neato D7 botvac is not connected in the Neato app. Despite trying all the troubleshooting in the manual, you cannot get it to connect. You have followed the instructions and removed the botvac from the app. Then you have put the botvac in pairing mode, the light is flashing correctly, but no Wi-fi network for the botvac is showing.
Resolution: Fix Neato D7 Botvac Pairing Mode Wi-fi Not Visible Using Factory Reset
A factory reset will reset the botvac to the state it arrived new, including rolling back the firmware. Neato do not recommend this procedure and it’s only thanks to woutske on Reddit who posted the reset instructions in this threa: Now have a new issue with D7 Robot. It won’t allow me to connect to the robot itself. : botvac (reddit.com)
WARNING FOR D3 AND D5 OWNERS
A factory reset is strongly NOT recommended for Neato D5 or D3 which were manufactured before the 16th week of 2018. If you don’t know the date of manufacture, you should contact Neato support team via https://neatorobotics.com/pages/customer-care or through Neato socials (Twitter, Facebook, Instagram).
Instructions
- Open the app and remove the botvac from the Neato app.
- Power down the botvac by pressing and holding the power button until the botvac turns off.
- Remove the dirt bin.
- Press and hold both the left-front and left-side bumper. (Same side as the power button). Make sure both bumpers are being pressed inside.
- While holding down the left-front and left-side bumpers in place, press the power button once to power on the botvac then only release the power button.
- Keep holding the left-front and left side bumpers for 10 seconds then let go.
- Botvac will go through a reset process; this may take up to 10 minutes. The two LEDs on next to the power button will flash (this is normal behavior). When the process is finished, the botvac will reboot.
- Wait until the botvac completes the reset process. Once the botvac has finished the reset process, it will reboot itself and the power on music will play.
- Place the dust bin back in the botvac.
- Reconnect the botvac using the app. (This process is the same as connecting a botvac for the first time)
Neato Spares
USA
UK
Tell me what you think in the comments below or on X @timdixon82
24 replies on “How to Fix Neato D7 Botvac Pairing Mode Wi-fi Not Visible”
THANK YOU!! Our D7 went offline mid vacuum one day (around the time you published this I believe) and I could never get it back online after reinstalling app and other troubleshooting tips. I forgot about it until last minute company was expected and I wanted D7’s help and found this page today.
Even during add new vac set up, app became stuck on the “name your vacuum” screen. I reset vac, reinstalled app once more, used different robot name JIC and was delighted it all came back to normal. The best surprise was app/account had retained my home’s map which allowed me to hit the ground running.
Thank you again for this page!!
Thank you for commenting and letting me know this helped.
Thank you!!! My D7 lost its mind one day more than a year ago after working flawlessly for about a year. I tried replacing the battery, performing the hard and soft resets, talking with Neato support, moving the robot, deleting the app, etc. Nothing worked. Out of desperation, I sent it off to Funai Services for repair. I explained the WiFi was my main issue. They said nothing was wrong and it worked fine for them. However, when I received the robot back from them, I had the same connectivity issue. I again tried the hard rest to no avail. On a whim, I googled this issue and found this post. I just tried it and worked! I wish I found this earlier as I would have saved me a lot of time and money. Funai did replace the side brush belt and battery, but I could have done that myself. I am saving this post and sending this to friends that also have a Neato.
Absolute star guys, i have been months trying to get “Robbie” back online found this thread and it actually worked, really happy guys fair play to all who posted this thread.
Thank you Tim! I’m sure I would’ve lost a few hours on hold with Neato support if I hadn’t found this! Similar to another poster, my D7 was stuck at the “name robot” screen in the app and the list of available wifi networks was empty.
All good after the reset though.
Floor map came back and everything.
Thank you for letting me know this worked for you. It’s great to see others benefit from this.
After hard reset (d7 connected) I am able to add again the robot in the app but now there isn’t any floor map and furthermore the app doesn’t show the map command to make a new one. It keeps asking me to update the robot software but the update fails over and over and so I’m not able to use my robot again. Any suggestion?! :-/
Sorry, I don’t have any suggestions, other than to contact Neato.
If you do find a solution, it would be great to add it to this page for others.
Thank you for the suggestion and really useful guide. It is now asking me to update the robot software to version 4.5.3-189 but fails and says “server or file configuration error. Please contact customer care”
Any ideas? I’ll get hold of neato in the week but am assuming they will be useless.
Many thanks
Dave
Thanks for commenting Dave. Sorry I don’t have any ideas.
If Neato do provide a solution, it would be great to add it to the page to help others.
TANK YOU! I was ready to buy an older model. D5 was connected to our wifi but no matter how I followed official documentation I could connect to it. This helped and took just a few minutes.
I am pleased this helped resolve your issues.
I did the factory reset on mine and it also would not update to 4.5.3 so mapping and no-go lines did not work. I managed to get it updated by connecting an USB drive to the Botvac and upgrading manually.
Here’s a forum post with the update file and some instructions.
http://www.robotreviews.com/chat/viewtopic.php?f=20&t=23185
Now it will not download or make a new map and I have to close all doors to keep it out of rooms. If I don’t find a fix soon this one is going to be replaced by something else.
Unfortunately,I am out of ideas, have you been intouch with Neato support to see if they can help?
Spot on Tim. My D7 wasn’t seeing any networks and needed manual entry, then wouldn’t complete the naming process. May your pet budgie bless you 😉 it took me several pointless hours of face palming.
Hi
Thanks a lot for this procedure! It works!
I’ m now facing a new issue: when I want to register my D7 on the app, I can’t pass the step « name your robot ». It doesnt work. How can I fix this issue?
Thanks in advance
Regards
Amandine
Hello
I am glad this part helped. I would uninstall the app and then reinstall. If that doesn’t work, I would go direct to Neato support to see if they know how to fix is.
Thanks
Tim
hi my d7 when i press it to vacum it will not start the navgation will flash then its back to red blinking light
hi my neato d7 is acting funny when i want it to vacum it will blink the navagation light then go to solid red how can i fix it
Tim, you’re a legend! Tried to resuscitate my D7 after years of not using it but it just wouldn’t go past the ‘enter name’ stage. By chance ended up on your page (cheers Google!) and figured it was worth a try. What can I say, Mildred is back in action 🥳
Hi Tim – not sure what is wrong with this thing, Neato D7. We switched ISPs from ATT to Google fiber. I didn’t realize that Google nest was not compatible. However, I had a Cisco/linksys router that I had used when we had ATT. I connected it to the nest port but I wasn’t paying attention to the router as it was not getting an IP from the Nest (I found that out later and have resolved that issue). I was able to get the NEATO wifi to display on my phone and of course, the botvac (as observed on the app) was attempting to connect to the wifi. I directed it to connect to the linksys wifi instance. It successfully connected but was not able to get on the internet because my linksys wasn’t getting an IP from the nest at that time. In the app, all it said was “cannot connect to the internet”. I realized the linksys issues and rebooted it and then it successfully connected to nest, and got an IP. However, ever since then, when I boot up the botvac, it goes through the POST process, then gives the chime, all lights go out as expected then come back on – the wifi light only flashes once, then stops. It’s apparent that for some reason, the wifi has stopped working? I have tried the factory reset procedure as described above, no luck. Any suggestions? I have internet researched this but cannot find a solution other than to possibly do a manual load of the OS – haven’t tried that yet.
Sorry you are having issues Doug. Maybe try setting up using your phone as a hotspot to see if that works? Ruling out any potential issues with the routing of the internet.
Will this work on D4 units? Thanks in advance!
I don’t know. But in theory it should.